Choose an MTA WA Member

Look for the MTA WA sign when choosing a business to meet your motoring needs. MTA WA members are highly trained people who care about their customers. In fact MTA WA members agree to abide by the Association’s Customer Code of Ethics.

When you choose an MTA WA member you can be confident that they:

  • are a licenced, reputable business
  • employ qualified trades people
  • will provide trustworthy advice and
  • excellent customer service.

Information for Consumers

The MTA WA provides general information to answer many common questions from West Australian motorists.  

Can an independent repairer perform a logbook service on a vehicle under warranty?

The short answer is ‘Yes’. An independent repairer (ie: one not affiliated with a manufacturer’s network) can do a logbook service on a vehicle under warranty. There are however some conditions depending on the type of warranty. Read the full article...

Consumer issues or disputes

In the event of a dispute with a MTA member business you should, in the first instance, contact Consumer Protection - which is a division of the Department of Commerce. Consumer Protection provides a service to help you resolve your complaints with motor traders and businesses in Western Australia.

The telephone number for the Department of Mines, Industry Regulation and Safety Contact Centre is 1300 304 054, or visit their website http://www.commerce.wa.gov.au/consumer-protection

The Motor Trade Association of WA is an industry association, and as such is focused on providing a wide range of services to MTA WA member businesses.

MTAWA is proudly supported by