Category: Latest News

Telstra service scam

Pia Duxbury Monday, 26 June 2017 11:36

Stay Smart Online has reported a new wave of technical support scams impersonating Telstra. These scams may also be known as ‘Remote Access scams’ or ‘Impersonation scams’.

Victims are contacted by callers pretending to be representatives from Telstra reporting some kind of problem. (One recent scam, for example, claims that the lights blinking in a particular pattern on a modem or router indicates an issue).

These callers may either request remote access to your computer and/or ask for credit card details in order to charge a fake support fee or fix a false payment processing issue.

Change to Disposal of Uncollected Goods Act

Pia Duxbury Tuesday, 20 June 2017 12:54

Consumer Protection has announced changes to the Disposal of Uncollected Goods Act which are an excellent first step in achieving the changes that the MTA WA have been advocating for.  We've been working closely with the Department with the proposed changes to the Act and we look forward to some very positive outcomes in the second stage of the review.  This is a key achievement from the MTA WA's 2016/17 Policy Agenda which has been achieved through collaboaration and strong working relationships with government agencies.

Below is the announcement from the Department:

What happens when a customer fails to return to collect their goods?

Western Australian businesses left holding uncollected items, which they don’t want taking up valuable storage space, have to take certain steps before they can dispose of the goods. This procedure, which can involve an application to the courts depending on the value of the goods, may seem unnecessary or difficult but it’s the law. We need to remember that it is actually someone else’s property.

Extended warranty, class action against NWC proposed.

Pia Duxbury Tuesday, 20 June 2017 09:10

The Australian Financial Review has reported that car leasing giant McMillan Shakespeare is to be hit with an $80 million class action alleging unfair and unconscionable conduct and misleading and deceptive conduct in its extended car warranty business NWC.

The Australian Financial Review revealed that the class action will be funded by global litigation funder Vannin Capital and law firm Quinn Emanuel Urquhart & Sullivan will file the action next month.

Odometer tampering warning for WA dealers

Pia Duxbury Thursday, 15 June 2017 15:30

The MTA WA is receiving reports from dealerships about an increase in the number of vehicles that are being traded and which have had their odometer tampered with.

Reports from effected dealers are indicating a consistent practice from owners of these vehicles.

New research commissioned by the Society of Motor Manufacturers and Traders (SMMT) has revealed British motorists are happier to shop for car parts online than they are for make-up and cosmetics – and the proportional purchase of automotive accessories and car parts even tops that of supermarket groceries.

4.2 percent of Brits go online to shop for car parts, accessories and services. In contrast, just 2 percent of people go online for groceries, and the SMMT reckons this proves just how advanced and competitive the car aftermarket industry is in the UK (and how high-tech cars themselves are becoming).

Why self-driving trucks will still need drivers

Pia Duxbury Thursday, 15 June 2017 15:12

When Uber Technologies used a self-driving truck to run a load of Budweiser beer across 120 miles of Colorado last year, the feat gave the trucking industry a glimpse of a cost-saving driverless future.

But the loss of drivers has an employment dark side.

The Commercial Vehicle Industry Associtation of Australia (CVIAA) has been working hard in conjunction with other state associations through the National Heavy Vehicle Braking Strategy, Industry Reference Group for Phase II, in the development of the newly released Guide to braking and stability performance for heavy vehicles.

This Guide provides brake and stability performance ratings for truck and trailer combinations, with varying brake technologies. It aims to assist the Australian road transport sector to achieve best practice in the braking and stability performance of heavy combination vehicles.

Please Note: Western Australia does not participate in the National Heavy Vehicle Regulator.

Australia’s first national heavy vehicle health check shows a sound performance by industry in maintaining vehicles, with some room for improvement.

Federal Minister for Infrastructure and Transport Darren Chester said the results of the National Roadworthiness Baseline Survey would provide further focus on inspection programs and help measure improvements in the mechanical condition of the heavy vehicle fleet.

Credit card surcharges, what should you charge?

Pia Duxbury Thursday, 15 June 2017 13:17

Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge.

From 1 September 2017, all businesses that impose payment surcharges on card transactions need to comply with the new law that bans excessive payment surcharges. The purpose of the ban is to stop payment surcharges that are more than the actual cost of accepting that payment method. The cost to a business of accepting each payment method is also known as the ‘cost of acceptance’ for that method.

Ride sharing to shake up Ford dealerships

Pia Duxbury Thursday, 15 June 2017 12:17

DETROIT — Ride-sharing fleets could radically disrupt dealership service centers in the coming years, according to a high-ranking Ford Motor Co. mobility executive. The automaker believes repair shops will need to move at a much faster pace to plan both routine and unscheduled maintenance for ride-sharing fleets. That could include same-hour service or staying open all night for certain shops near cities.

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