Monday, 22 May 2017 10:57

MTA WA recommends that our members exercise caution and consider the repercussions of choosing to fit customer supplied parts, particularly the possibility of liability claims. By agreeing to fit parts supplied by a customer, you are making a judgement call that the part is fit for purpose.

If a fault or failure occurs following the repair you may be liable. You are considered an expert and will be judged on your decision to fit the parts in the event of an incident.

Unfortunately many counterfeit and poorly copied parts can be found in Australia. In addition, customers can also purchase parts online without ensuring their ability to perform as required. To protect yourself MTA WA recommends that you only fit parts which you trust, and you have sourced from a trusted reputable supplier.

If you decide to fit the customer supplied parts, ensure that you bring the customer’s attention to the MTA WA Customer Supplied Parts poster on display at your business. Always ensure the parts are recognised parts in Australia and that you are familiar with the product. Make notes on both the invoice supplied to the customer and the one kept in your business records that explicitly state that the parts used were supplied by the customer and that they were given the appropriate information before the parts were fitted. This may be useful in the future if a claim is made.

Remember: if you agree to fit the parts, you offer warranty on labour, but no warranty or guarantee on the parts supplied by the customer.

About the author

MTA WA Division Manager Graham Cawley has been involved in the automotive industry since 1993. He’s got an extensive automotive background and is a qualified automotive technician, vehicle investigator, automotive trainer and occupational health and safety expert. He previously owned his own automotive repair business and has a practical understanding of the issues members face day-to-day.  He’s also a passionate four wheel driver.

More information

For more information contact MTA WA on 9233 9800 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 


The advice in this article is of a general nature only. The member acknowledges that the assistance provided by the MTA WA is not provided in the course of trade or commerce, the MTA WA receive no direct payment from the member in exchange for that assistance, the employees of the MTA WA have no legal qualifications and do not purport to provide any legal advice to the member and the member should seek legal advice if the member has any queries in relation to any legal matters.

To the greatest extent permissible at law, the MTA WA, its employees, agents and representatives do not make any representation or warranty as to the reliability or completeness of any information or assistance provided to the member and the member agrees that the MTA WA is released from any liability arising in any way (including negligence) for errors in, or omissions from, the information or assistance provided.

MTAWA is proudly supported by