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Tuesday, 17 April 2018 15:25

MTA WA Members may be aware that there is a Royal Commission into the Financial Services Sector currently underway. This inquiry will also include the behaviours of the insurance industry.

The Motor Trades Association of Australia (MTAA) has made a submission to the Royal Commission, which has now been accepted and has invited the MTAA to make a more detailed submission in regard to the misconduct and/or conduct falling below community standards in regard to motor vehicle insurance/motor body repair industry.

This is a major achievement and one which provides an excellent opportunity to raise in a formal and public forum, the concerns that the body repair sector have held in relation to the conduct of insurance companies for a number of years.

A lot of where our complaints/concerns go in the context of the Royal Commission will be dependent on the content and construct of our detailed submission including specific cases, supported by evidentiary material of the misconduct and unconscionable conduct with times, dates, behaviours and actions that have caused detriment to consumers and the industry.

The MTA WA and MTAA now need your help.

What we need from you is:

  • Examples/cases, backed by evidence, of misconduct by insurance companies.
  • The types of behaviour/misconduct which includes, but is not limited to, intimidation, threats, coercion, forcible removal of work, prevention of work (vehicles) through unconscionable actions such as take it or leave it assessments, consumers being forced or redirected to take vehicles to another provider, assertions about professionalism, quality of work, safety of repairs undertaken, defamation of individuals and their work ethics etc.
  • The identification of the motor body repair business, the individual / s concerned, the consumers and the behaviours, actions and misconduct they have been subjected to. 
  • The agreement of motor body repair business owners providing any evidence that they are prepared to participate by having their claims included in the submission and potentially to appear as a witness to any future hearings by the Royal Commission.

Members are asked to forward any examples of the type shown above to the MTA WA as soon as possible so that we can then determine which case examples to put forward in the submission.
Should you have any questions please contact Stephen Moir, Group CEO of MTA WA, on (08) 9233 9800.


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